RunRox Refund Policy Effective date: April 21, 2026

1. Scope and All Sales Are Final

This Refund Policy explains the final-sale terms that apply to RunRox subscriptions, indicators, licenses, digital products, services, and related purchases. It forms part of the agreement between RunRox, Inc. ("RunRox," "Company," "we," "us," or "our") and the customer and must be read together with our Terms of Service.

Except where mandatory applicable law requires otherwise, all payments made to RunRox are final, non-cancellable, and non-refundable once successfully processed. RunRox does not provide refunds, credits, exchanges, or prorated reimbursements for delivered subscriptions, indicators, licenses, digital products, services, or other paid access. The only contractual product-delivery exception is the limited confirmed non-delivery exception described in Section 5. Verified duplicate or incorrect charges are handled separately under Section 8.

2. Subscription Cancellation and Future Renewals

Customers using a subscription plan may cancel or disable automatic renewal at any time through the billing controls made available by RunRox or its authorized payment provider. Cancellation prevents future renewal charges after it becomes effective but does not reverse, refund, or prorate a payment that has already been processed.

After cancellation, paid access will normally remain available until the end of the current billing period unless access is suspended or terminated under the Terms of Service. Deleting an account, ceasing to use the service, removing an indicator, or sending a support message does not automatically cancel a subscription. Customers remain responsible for cancelling before the next renewal date.

3. Customer Information Required for Delivery

RunRox indicators are delivered to the customer's TradingView account. The customer must provide RunRox with a complete and accurate TradingView username and any other non-sensitive account information reasonably required to identify the correct account and deliver the purchased indicators.

The customer is responsible for ensuring that the supplied TradingView username is correct, that the relevant account exists and can receive access, and that any required third-party account or plan is active. Delay or failure caused by an incorrect, incomplete, changed, inaccessible, or unsupported username or account is not non-delivery by RunRox. RunRox may pause delivery until the customer provides or corrects the required information.

4. When a Product Is Considered Delivered

A purchased product is considered delivered when RunRox has activated the applicable entitlement; granted indicator access to the TradingView username supplied by the customer; issued or sent an invitation, license, download, account permission, or access credential; or otherwise made the purchased product reasonably available to the customer.

Delivery is not reversed merely because the customer does not accept an invitation, does not check email or spam folders, does not follow setup instructions, later changes account information, lacks a required third-party plan, or chooses not to access or use the delivered product.

5. Limited Exception for Confirmed Non-Delivery

RunRox may consider a refund only when all of the following conditions are satisfied: the payment was successfully processed; the customer timely provided the correct TradingView username and all other information reasonably required for delivery; RunRox confirms that the specific purchased indicator, license, subscription, or other paid entitlement was not delivered or activated; and RunRox is unable to remedy the non-delivery within a reasonable period after the customer cooperates with the delivery process.

A temporary delay, resolvable account issue, support issue, technical issue, or third-party platform issue does not qualify while RunRox remains able to complete or restore delivery. Submitting a request does not guarantee approval. To the extent permitted by law, RunRox determines whether the conditions of this limited exception are satisfied.

6. RunRox's Right to Complete or Cure Delivery

Before any monetary refund may be considered, RunRox has the right to complete delivery, resend an invitation, correct or reactivate access, replace a license, update the TradingView username associated with delivery, provide troubleshooting, or use another technically equivalent and reasonable delivery method. The customer must provide requested non-sensitive information and reasonably cooperate with these efforts.

If RunRox successfully completes, restores, replaces, or otherwise cures delivery, the purchase remains final and non-refundable. A refusal or failure to cooperate may prevent verification of non-delivery and may result in denial of the request.

7. Circumstances That Do Not Qualify for a Refund

Except where mandatory law requires otherwise, no refund, credit, exchange, or prorated reimbursement is provided for:

  • changing one's mind, an accidental purchase, selecting the wrong product or plan, or no longer needing the product;
  • failure to use, activate, accept, configure, or understand a product that RunRox delivered or made available;
  • personal dissatisfaction, unmet expectations, or a preference for different features or functionality;
  • trading losses, lack of profit, market volatility, strategy performance, or any financial result;
  • device, browser, internet, network, software, region, or customer-side compatibility or configuration issues;
  • an incorrect TradingView username or other account information, an unavailable or unsupported account, or the absence of a required TradingView or third-party plan;
  • outages, restrictions, account actions, product changes, or technical conditions caused by TradingView, a payment provider, an internet provider, a blockchain network, or another third party;
  • failure or refusal to follow delivery, setup, verification, security, or troubleshooting instructions;
  • renewals, unused time, partial billing periods, upgrades, downgrades, plan changes, or cancellation after a payment has been processed;
  • suspension, restriction, or termination resulting from non-payment, sharing, resale, fraud, abuse, unlawful activity, or violation of the Terms of Service;
  • sharing, transferring, reselling, copying, exporting, downloading, or otherwise consuming or allowing unauthorized use of purchased access, content, or licenses.

Technical difficulties, compatibility issues, third-party restrictions, customer configuration errors, or inability to achieve a desired trading result do not constitute non-delivery if RunRox has delivered, activated, or made the purchased access available.

8. Duplicate, Incorrect, or Unauthorized Charges

A verified duplicate charge or a charge in an amount materially different from the amount confirmed at checkout will be corrected, reversed, or refunded as appropriate. These billing corrections are handled separately from requests based on dissatisfaction with a delivered product.

Claims of an unauthorized transaction will be investigated with the payment provider and handled in accordance with applicable law and payment-network procedures. RunRox may require reasonable proof of account and payment ownership and may restrict associated access while the investigation is pending.

9. How to Report Non-Delivery or a Billing Error

A customer who believes that a product was not delivered or that a billing error occurred must contact RunRox without unreasonable delay by messaging RunRox Support on Telegram or opening a support ticket on the official RunRox Discord server. The request must include:

  • the email address and account name associated with the purchase;
  • the exact TradingView username supplied for indicator delivery;
  • the purchased product and the order or transaction identifier, payment date, amount, currency, and payment method;
  • a clear description of the alleged non-delivery or billing error and the steps already taken with support;
  • relevant screenshots, error messages, correspondence, or other evidence reasonably needed to verify the issue;
  • for cryptocurrency payments, the transaction hash, asset, network, and originating wallet address.

Never send a full payment-card number, card security code, seed phrase, private key, password, or other secret credential. Failure to provide reasonably requested non-sensitive information may delay review or result in denial where the issue cannot be verified.

10. Review and Final Decision

RunRox may review the payment record, TradingView username supplied by the customer, delivery and activation records, account history, product access and usage, support communications, technical evidence, IP address, device information, and any other information reasonably relevant to the request.

To the extent permitted by applicable law, RunRox makes the final decision regarding whether delivery occurred, whether a billing error is verified, whether the limited non-delivery exception applies, whether a request is approved in full or in part, and the refundable amount. A request may be denied if it is unsupported, unverifiable, excluded by this Policy, connected with abuse, or resolved through completed or restored delivery.

11. Fraud, Misuse, and Abuse

RunRox may deny a request and restrict or terminate associated accounts where there is reasonable evidence of fraud, bad-faith conduct, or abuse, including false or altered evidence, false claims of non-delivery, withholding required delivery information, credential sharing, resale, transfer, unauthorized use, circumvention of technical restrictions, unlawful activity, or requesting a refund while maintaining a chargeback or payment dispute for the same transaction.

RunRox may preserve relevant records and provide payment, delivery, activation, TradingView entitlement, login, product-usage, device, IP address, and support records to payment providers, financial institutions, card networks, blockchain providers, or competent authorities when reasonably necessary to investigate suspected fraud, respond to a dispute, enforce our agreements, or comply with law.

12. Refund Method: Payment Card

An approved card payment refund will be returned only to the same card and underlying payment account used for the original purchase. We do not send a card refund to another card, bank account, wallet, or third party. If the original card has expired, been replaced, or is no longer available, the issuing bank or payment processor will determine how the credit is routed. The customer may be required to contact the card issuer.

After RunRox submits an approved refund, posting time is controlled by the acquiring bank, card network, payment processor, and card issuer. It may take several business days or longer for the credit to appear. RunRox cannot accelerate processing performed by those third parties.

13. Refund Method: Cryptocurrency

An approved cryptocurrency refund will be sent only to the same originating wallet address from which the original payment was made, using the original asset and network where operationally possible and lawful. The customer is responsible for confirming that the originating address can receive the refund on the applicable network. RunRox will not redirect a cryptocurrency refund to a different wallet, asset, network, exchange account, or third party merely at the customer's request.

If the original payment originated from an exchange, custodial service, payment processor, smart contract, unsupported network, or address that cannot safely accept a return transfer, processing may be delayed or may not be possible until a compliant method is confirmed with the relevant provider. RunRox is not responsible for loss caused by inaccurate wallet information, an unsupported network, exchange deposit restrictions, or circumstances outside our reasonable control.

14. Fees and Calculation of an Approved Refund

Unless prohibited by applicable law, approved refunds are calculated from the amount actually received by RunRox and are issued less any non-refundable costs associated with the original payment and the refund. These may include the acquiring or payment-processing percentage, card-processing fees, gateway fees, cryptocurrency network or miner fees, exchange or conversion costs, bank charges, and other third-party transaction costs that are not returned to RunRox.

Accordingly, the amount credited may be lower than the amount originally paid. Where reasonably available, RunRox may provide a calculation showing the gross payment, applicable non-refundable fees, and net refund. RunRox does not add a penalty merely for requesting a refund; deductions reflect applicable third-party costs and adjustments permitted by law.

15. Processing Time

RunRox aims to review a complete request within ten (10) business days, although complex technical, fraud, identity, processor, or blockchain reviews may take longer. If approved, the time for the funds to arrive depends on the original payment method and third-party processing. Blockchain confirmations, congestion, card-network rules, banks, payment processors, weekends, holidays, sanctions screening, and compliance checks may affect delivery time.

16. Chargebacks, Payment Disputes, and Effect of a Refund

Customers should contact RunRox first so that we can investigate alleged non-delivery or billing error. A chargeback or payment dispute is separate from this limited contractual process. RunRox may suspend its internal review while a dispute for the same transaction is active to prevent duplicate recovery. Filing a knowingly false or duplicate claim may be treated as abuse.

When a refund or billing reversal is approved, RunRox may immediately disable the associated subscription, indicator, license, account entitlement, downloads, updates, support, and related paid features. The customer must stop using and, where applicable, delete refunded digital materials. Approval of one transaction does not create a right to future refunds or waive this Policy or the Terms of Service.

17. Mandatory Consumer Rights, Updates, and Contact

This Policy describes RunRox's contractual refund process and is not intended to exclude, restrict, or replace rights that cannot lawfully be waived. If mandatory law in the customer's place of residence provides a longer cancellation period, a remedy for non-conforming digital content, or another non-waivable right, that law applies to the extent required. Any limitation, exclusion, deadline, fee deduction, or discretionary decision in this Policy is subject to those mandatory rights.

RunRox may update this Policy from time to time. The version published on this page applies from its stated effective date, except where applicable law requires otherwise. Changes do not remove rights that cannot lawfully be waived. Questions and reports of confirmed non-delivery or billing errors must be submitted by messaging RunRox Support on Telegram or by opening a support ticket on the official RunRox Discord server.