We strictly do not allow any refunds after the 7-day money back guarantee period.
The 7-day money back guarantee period only applies to first time customers with RunRox subscribption.
Refunds will only be issued after submitting a request to [email protected] or the support widget on the website within the 7-day money back guarantee period.
CANCELATION OF A SUBSCRIPTION WITHIN THE 7 DAY PERIOD DOES NOT QUALIFY ALONE AS ISSUANCE OF A REFUND REQUEST. Users must send a formal request through one of the previously listed channels.
It is your responsibility to manage your subscription prior to renewals on your accounts page on the RunRox website, or by contacting support.